Privacy Policy
Information Collection and Use
Outback Signal Works collects personal information when you request quotes, schedule site assessments, or engage our installation services. This includes your name, contact details, property location, and technical requirements for signal enhancement solutions.
We use this information to provide coverage assessments, deliver quotes, coordinate installation services, and maintain ongoing support for your cellular signal enhancement systems.
Technical Data and Site Information
During site surveys and assessments, we collect technical data including signal strength measurements, geographical coordinates, property layouts, and infrastructure details for booster placement and configuration assessment.
This technical information is used for designing and implementing your signal enhancement solution and is not shared with third parties except as required for equipment procurement and regulatory compliance.
Communication Records
We maintain records of all communications including phone calls, emails, and service requests to ensure continuity of service and resolve any technical issues that may arise with your signal booster installation.
These records help us provide consistent support and track the performance of installed systems for warranty and maintenance purposes.
Equipment and Installation Data
We keep detailed records of all equipment installed, including serial numbers, configuration settings, and performance metrics to support warranty claims and ongoing maintenance services.
This information enables us to provide rapid technical support and ensures compliance with ACMA regulations and carrier approval requirements.
Third-Party Service Providers
We work with certified equipment suppliers, logistics providers, and specialized contractors to deliver complete signal enhancement solutions. These partners may receive limited information necessary to fulfill their specific roles in your project.
All third-party providers are bound by confidentiality agreements and are required to handle your information in accordance with Australian privacy laws.
Regulatory Compliance and Reporting
As required by ACMA regulations, we maintain installation records and may need to provide technical details to regulatory authorities for compliance verification and interference investigation purposes.
This information sharing is limited to what is legally required and helps ensure the continued operation of carrier-approved signal enhancement systems.
Data Security and Protection
We implement industry-standard security measures to protect your personal and technical information from unauthorized access, disclosure, or misuse. This includes secure data storage, encrypted communications, and restricted access protocols.
Our team members are trained in privacy protection and are bound by confidentiality agreements to ensure your information remains secure.
Information Retention
We retain your information for as long as necessary to provide ongoing support, honor warranty obligations, and comply with regulatory requirements. Installation records are typically maintained for the life of the equipment plus applicable warranty periods.
Personal contact information is retained while you remain a customer and for a reasonable period thereafter to support potential future service needs.
Access and Correction Rights
You have the right to access, review, and request corrections to any personal information we hold about you. We will respond to such requests within a reasonable timeframe and in accordance with Australian privacy legislation.
To exercise these rights, please contact us using the details provided in our contact section.
Marketing Communications
We may contact you with information about new services, equipment upgrades, or maintenance reminders that are relevant to your existing installation. You can opt out of these communications at any time.
We do not sell or rent your contact information to third parties for marketing purposes.
Website Usage and Analytics
Our website may collect basic usage information to help us improve our services and understand how visitors interact with our content. This information is collected anonymously and does not identify individual users.
We use this data to optimize our website performance and ensure our online resources meet the needs of our customers.
Cookie Usage
Our website uses essential cookies to ensure proper functionality and may use additional cookies to improve user experience. You can control cookie settings through your browser or our cookie preference center.
Detailed information about our cookie usage is available in our Cookie Policy.
Changes to Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify customers of significant changes through our usual communication channels.
The current version of this policy is always available on our website with the effective date clearly indicated.
Contact Information for Privacy Matters
If you have questions about this privacy policy or how we handle your personal information, please contact us at info@outbacksignalworks.com.au or call +61 472 906 183.
We are committed to addressing any privacy concerns promptly and transparently.